Thank you for choosing Vapes Villa  for your vaping needs. We aim to ensure your satisfaction with every purchase. Below is our Refund & Returns Policy for your reference:

 

Return Eligibility

You can return items purchased on vapesvilla.com within 7 days of the purchase date. Items must be unused, in their original packaging, and in the same condition as when received.

 

How to Initiate a Return?

To return a product, contact our customer service team at support@vapesvilla.com. Provide your order number and details about the item you wish to return.

 

Return Authorization

Once approved, you will receive a Return Label (RL) number and instructions for returning the item. Ensure the package is labeled with the RL number for smooth processing.

 

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service for your return.

 

Refund Process

After we receive and inspect the returned item, and confirm it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

 

Exchanges

We do not offer direct exchanges at this time. If you need a different item, please return the unwanted item and place a new order for the desired product.

 

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos of the product. We will arrange for a replacement or issue a refund.

 

Contact Information

For any questions or concerns about refunds or returns, please contact our customer service team at support@vapesvilla.com.

 

Thank you for choosing Vapes Villa. We are committed to providing a positive shopping experience and are here to assist with any questions regarding refunds & returns.