1. Who can shop at Vapesvilla.com?
Vapesvilla.com is for adults 21 years of age or older only. We strictly enforce age verification in compliance with U.S. law.
2. Do your products contain nicotine?
Yes, many of our products contain nicotine, which is an addictive chemical. Please check product descriptions for details before purchasing.
3. Do you ship outside the United States?
No. At this time, we only ship orders within the United States.
4. How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery time depends on your location and carrier, but most packages arrive within 3–7 business days.
5. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly on the carrier’s website.
6. What is your return policy?
Unopened, unused items may be returned within 15 days of delivery.
Opened or used products (including e-liquids, disposables, or accessories) cannot be returned due to health and safety reasons.
For full details, please see our Refund & Return Policy.
7. What should I do if my product is damaged or defective?
If you receive a damaged or defective item, contact us within 48 hours of delivery with your order number and photos. We will review your case and arrange a replacement, store credit, or refund if eligible.
8. Is vaping safer than smoking?
Vapesvilla does not make health claims. Vaping products are not FDA-approved and may carry health risks. Please consult with a healthcare professional before using nicotine products.
9. Do you offer discounts or promotions?
Yes! We often run special deals, seasonal sales, and exclusive promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated.
10. How do I contact customer support?
You can reach our support team at:
📧 Email: support@vapesvilla.com